If the underlying OLA (s) do not exist, it is often very difficult for organizations to go back and enter into agreements between support teams to provide the OLA. OLA (s) should be seen as the basis of good practice and common agreement. It is a certain type of contract that determines the extent of the work and aims to maintain the level of performance at an agreed level. ” – Adam Henshall, What is ALS? How they use service level agreements for success depends on the administrative level. Definition: The Service Level Agreement (SLA) is an agreement between an IT service provider and a customer. The Operational Level Agreement (OLA) is an agreement between an IT service provider and another part of the same organization that regulates the provision of an infrastructure service. An OLA is what Robin is to Batman. Superboy to Superman. Chewbacca to Han Solo. And if you read the following sections in this process street article, you`ll find out why an OLA creates a kick-kick-side: given these benefits, you now know that I didn`t joke when I recognized that deals at the kick-ass operating level are service level agreements.
But by providing an OLA for each ALS, you can help reduce a high level of stress and anxiety.Back to Blog